Customer Support

We at Nova strive for the best possible experience. If you have any queries, requests or need help please don't hesitate to contact us.


See our frequently asked questions section for quick help tips.


Click on our message icon for instant chat services.

Contact Us

Give us a shout on our contact form, email us or come see us at our fine offices.

Frequently Asked Questions

  • How to activate my subscription or add users?

    Additional users cost R109 ex. vat / month per user. Each package costs R109 ex. vat / month per user in addition to the included amount for the package.

  • How can I get custom branding?

    We are currently working on a white-label version. Please let us know your requirements.

  • Why can't I sign in?

    Make sure your email address is the one you have signed up with or check your subscription.

  • My documents are not visible?

    Check your permission settings or consult your package manager to enable you to be visible.